#SURGEMAIL FIXED MAXIMUM MESSAGE SIZE CODE#
So what does this mean? This SMTP error code (sometimes “552 4.3.1” or “552 5.3.4”, followed by “Message size exceeds fixed maximum message size”) is coming from your email provider. When this happens, the user may receive an email message that says something like “There seems to be a problem sending your scanned document… If this persists, please contact your system administrator.” SMTPSendFailedException: 552 4.3.1 Message size exceeds fixed maximum message size. “Message size exceeds fixed maximum message size”ĭelivering scan images for scan job failed with an error: Failed messages:. Alternatively, you can try splitting your job.If you need to send a larger scanned document, please contact your system administrator. Your scanned document is too big: %files% You can try reducing the scanned document size by using a lower resolution, or switching color mode to grayscale or black and white. If a user scans a document that exceeds this threshold they will receive an email notification from the PaperCut server via email to let the user know: The default value is 20480 KB, but you can increase this to match the maximum allowed attachment size on your email system. Then open the Advanced Config Editor and search for the key -max-job-size-kb. To resolve this, find out what the maximum attachment size limit on your email system is. By default PaperCut will block any scan larger that 20MB to prevent it from being rejected by the email system. Why would PaperCut block the scan job? Most email systems have a maximum allowed attachment size of 20MB. Users may also receive an email that says “Your scanned document is too big…”. This error will be present if the PaperCut server is blocking the scan job. Mark the replies as answers if they helped.In the Application Log you may see the error: “Scan job exceeded max size”. The limits should be approximately 33% larger than the actual message size you want enforced, and we should check the whole message size to make sure it's under the message limits. The whole message size including the attachment exceeds the message size limits.
#SURGEMAIL FIXED MAXIMUM MESSAGE SIZE PDF#
Then set the message limits to 26MB, message with 19MB PDF was blocked again.īase64 encoding increases the size of the message by approximately 33%.
Get the error 552 – "5.3.4 Message size exceeds fixed maximum message size".
Keep getting the message that the message size is exceeded. Here is a summary about this message limits issue.
Sending a file which is 15MB does work, so the limit seems to be near 20MB, although are limits are 25 MB. The mail itself is (including attachment 19 MB)Įven if I would add 30% to this for encoding, I'd end up below 25MB.Ĭan anyone tell which restriction we're running up against?įor me the current config should be ok like it's configured now. When sending, we get the error 552 – "5.3.4 Message size exceeds fixed maximum message size" Max receive size : 25 MB Mailbox settings : MaxReceiveSize : 25 MB (26,214,400 bytes) receive connector : Get-TransportConfig | Ft Name,MaxSendSize,MaxReceiveSize We keep getting the message that the message size is exceeded, although all settings seem to be ok. We're having an issue with an application sending attachments via our SMTP.
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